|
Our Melbourne Operation Remains Open for Business.
To Our Valued Victorian Customers,
Following the announcement of COVID-19 stage 4 restrictions in Victoria we wish to confirm our Melbourne Operation will remain open for business, albeit, with some limitations.
This is as per the most recent DHHS website listing, which deems our business type as ‘Permitted Work Premises’.
We have implemented a COVID Safe Plan to help protect our staff, customers and suppliers and to ensure our business continuity.
We ask that all staff, customers and suppliers take extra care with their health and hygiene for their own safety and safety of others, by following advice issued by the Australian and Victorian Governments.
Under this guidance we announce the following changes have been implemented:
· Our Melbourne Packaging Plaza™ Showroom remains closed.
· We request that all orders be placed either by phone (03) 9930 4999 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. in advance, so the goods can be pre-staged. We request a minimum 48 hour turnaround for pick and pack of orders.
· Orders despatched from our Campbellfield (Melbourne) site will be contactless collection or delivery only.
· For order collections, we are operating with order pick up timeslots, to best co-ordinate limited numbers on site. Your PGP customer service team member will advise you of a collection timeslot.
· When onsite, please ensure all PPE is worn as per Government directions and requirements. Failure to wear a mask on site will result in refused loading.
· All visitors on site will be required to provide their personal details for contact tracing purposes:-
o Customer pick-up : Customers must provide the name and phone number of the designated person collecting their orders. Our Customer service team will request this information
at the time of collection timeslot notification;
o Transport collections: Driver contact details will be recorded at the time of collection.
Our Victorian Sales and Customer Service teams are working remotely according to government requirements, but remain available to take your enquiry or process orders as “usual”. Our limited staff on site, are adhering to all Covid Safe requirements. However, there is no doubt that it is a truly challenging time for all Victorians, and we thank you for your patience, as everyone works to adapt to the changes.
We wish to assure you that our supply lines remain open, and we have a robust national infrastructure and well-established risk mitigation strategies in place to ensure we’re adaptable to the rapidly changing health and economic environment. Whilst we do have a large in-stock range of packaging, please understand delays in deliveries or new supply lead times may be applicable for some product lines, which are beyond our control due to high volume demand and some disruption to normal supply lines and freight services.Our passionate team will continue to do their very best to keep your business in supply.
|
