FAQs

Do you have a showroom I can visit?

Our Packaging Plaza showrooms are located in every capital city of Australia, and the Hunter Valley, NSW. Our Packaging Plaza Showrooms and warehouses are open Monday to Friday. We are not open for trade on the weekends. Please refer to our location details for specific opening times, as they may vary, per site.

Are you open on the weekends?

Our Packaging Plaza Showrooms and warehouses are open Monday to Friday. We are not open for trade on the weekends. Please refer to our location details for specific opening times, as they may vary, per site.

Do you sell to the public?

Yes, we sell to members of the public. We welcome all clients, great and small, providing adherence to our T&C of sale, and any applicable minimum order quantities.

Do I need an ABN to purchase?

An ABN is not required to make purchase; we welcome all clients, great and small, providing adherence to our T&C of sale, and any applicable minimum order quantities.

I have ongoing wholesale volume requirements, and would like to open a trading account. How do I do that?

Awesome! We love nothing more, than partnering with customers and helping their businesses grow! To apply for a credit trading account with us, simply complete the form via the link below http://plasdeneglasspak.applyeasy.com.au/credit

What times are you open?

Our opening hours vary by site. Please refer to our Contact Us page for specific location details https://www.plasdene.com.au/contact/

What does COD mean?

COD is an acronym for Cash On Delivery. In our business, COD references the requirement for Prepayment, prior to supply of goods.

What payment methods do you accept?

If you do not have pre-approved payment terms with Plasdene Glass-Pak, you are welcome to purchase on a Cash Sale basis with prepayment required at the time of Order placement. We accept cash, cheques and direct deposit payments. We accept payment by Amex, Visa and Mastercard. Payment by credit card will incur a surcharge. All Goods are subject to prior sale until a firm order and payment has been received.  

Who owns Plasdene Glass-Pak?

Plasdene Glass-Pak is wholly privately owned by the Pearson family.

How can I arrange an Account Manager to visit or call me to talk business further?

Excellent, we’d love to! Please call or email our nearest branch, with subject heading “Contact Me”. Our details can be found at https://www.plasdene.com.au/contact/

I have a general business query. What’s the best way to contact Plasdene Glass-Pak?

Please contact us at plasdene@plasdene.com.au with further details. This mailbox is monitored by members of our Corporate team and your query will be redirected to the most appropriate department accordingly.

I’d like to provide some feedback. How do I do that?

Please see our feedback page https://www.plasdene.com.au/feedback/

What is a Master Forward Order?

A Master Forward Order is a term used in our business for a client blanket order commitment. A blanket order is a long range blanket purchase agreement or order placed by a customer with it’s supplier, to reflect total requirements across a defined period of time, for multiple call-offs or delivery dates during that period of time. Our standard timeframe for MFOs is maximum 6 months from stock arrival.

I am outside Australia. Do you supply internationally?

Yes, we gladly accept export order requirements. For supply from our Australian warehouses, our terms will be EX Works, but we are happy to liaise with your nominated forwarding agent for international shipments. Due to the additional and specific administrative requirements of processing export orders an Export Administration Handling Charge additional to our sell prices will be incurred. 

Can you arrange delivery?

Yes, we sure can. We work with many local and regional carriers experienced in moving delicate packaging componentry safely, right across Australia. We can also work with your preferred transport carrier. Talk to our team about your specific delivery requirements.

Can I arrange my own transport for collection?

Yes, we are very happy to supply on an Ex Works basis from one of our 7 Distribution Centres nationally.

Do you have a minimum order requirement?

As a wholesale distributor with infrastructure business costs, we require a minimum order value per transaction, which varies by branch. In Sydney, Melbourne, and Brisbane, our minimum invoice value  is $120 plus GST. In our Perth, Hunter NSW, Adelaide and Hobart branches, our minimum invoice value is $100 plus GST.

Can I purchase directly from the Plasdene Glass-Pak warehouse and take the goods with me?

Providing we have available stock on hand and any minimum order requirements are met, yes. As a wholesale operation, we do have processes and operate in a busy environment with high volume incoming and outgoing transactions to manage. As such, to ensure stock is available and to avoid unnecessary wait time for your order to be picked and packed, please allow a minimum 1 business day turnaround time for pick up from our site, from the time your order is confirmed by the Plasdene Glass-Pak Sales team. On the day of collection, we recommend phoning ahead to ensure stock is picked and packed, ready for your arrival.

What are your order turnaround times?

In stock items will be dispatched within 3 business days, unless otherwise noted. Please consider delays during peak periods, public holidays, extreme weather conditions or any shipping related complications outside of Plasdene Glass-Pak’s control.

How can I request samples?

Please add a note detailing the quantity of samples required on your quote request, ensuring we have a delivery address so that we can get these to you, soonest. Alternatively, please contact our customer service team at your nearest location (see our contact us page for details https://www.plasdene.com.au/contact/

You don’t sell the style of product I am after. Can you order this in?

In many instances, yes! Our online catalogue and in-stock core range is just the beginning of our global sourcing capabilities. Given we work with hundreds of packaging componentry manufacturers around the world, if we don’t have what you’re looking for, chances are our dedicated Business Development Unit responsible for sourcing products can find what you need. Contact us for more information, and to discuss your specific requirements.

Are your glass products sterilised or washed?

The glass containers sold by Plasdene are not sterilised. Glass containers are designed, manufactured, packaged and transported so as to be able to resist the normal internal and external forces and pressures encountered during the filling, closing, pasteurisation, labelling, packaging, storage, distribution, sale and consumption of the products they are to contain.

Glass containers are packaged to assist in protecting the internal and external surfaces of the glass against; dirt and dust, condensation and insects and rodents. They have not undergone any secondary sterilisation process.

Our recommendation is submit the glass containers to washing or air rinsing/blowing before filling them, but it’s up to the customer to determine the appropriate method for their application.

What is “custom” packaging?

Custom packaging is an alternative to standard or “off the shelf” packaging. Custom or bespoke packaging is an edit or addition to existing packaging aligned to your brand, such as production of packaging in a specific colour, printing on closures or IML (In Mould Labelling) of tubs, a carton size and print specific to your requirements, or a completely new container shape unique to your brand. Custom packaging allows a business to create a solution that will be personalised and tailored to meet the specific needs and demands of their product, aligned to your brand. 

I’m interested in custom packaging. How do I proceed from here?

Great, let’s get started! To learn a bit more about custom packaging and our project management capabilities, take a look at https://www.plasdene.com.au/find-design/ services. When you’re ready, please reach out to our Business Development Unit bdu@plasdene.com.au Our team will need to know what product you’re looking to decorate/create/source, any design or artwork concepts, container capacity, material (such as glass, PET, HDPE etc), neck finish, project quantities, required delivery timeframe, any budget considerations, delivery point and any specific filling conditions or requirements. Please be aware that customization of product and proprietary container/packaging development will be subject to commercial minimum order quantity commitment and in many instances, investment in artwork or tool costs. 

Why do I need to do to product stability testing?  

Plasdene Glass-Pak strongly recommends that you undertake extensive stability testing of all components which make up the final pack (bottle and closure, with your product etc). Our packaging products are sold to thousands of customers, for all manner of purposes and contents, and we’re not experts on how your specific product might react with our items. As such, compatibility of packaging with client products cannot be guaranteed, and suitability of product for intended use remains the responsibility of the client. We may supply samples for your testing and trial purposes. 

How do I use sealing wax?

Please see our blog ‘Sealing Wax Instructions’ for tips on how to use Sealing Wax Sealing Wax - Plasdene Glass-Pak Pty Ltd

Alcoa

Bottle Neck Finish Specification. A variant of ROPP (roll-on pilferproof) which is a tamper- evident neck finish, used for pharmaceuticals and beverages. The Alcoa variant of ROPP is used for carbonated beverages and non-carbonated products such as pharmaceuticals. The Glass Neck Finish standard used in Australia is Alcoa 1650 which compatible for use with Guala Zavent and Pilferseal Aluminum roll-on screw closures. 

Antique Green (AG)

A brown-tinged green glass often used for the production of wine bottles. In France and other regions this colour may be referred to as 'Cannelle'. 

Bore

Internal dimension of the neck or "throat" of the bottle. 

Bung 

A bung is truncated cylindrical or conical closure to seal a container, such as a bottle, tube, cube or barrel. Unlike a lid which encloses a container from the outside without displacing the inner volume, bung is partially inserted inside the container to act as a seal. 

Burgundy

A common wine bottle shape with long sloping shoulders from the bottle neck, traditionally used for wines from the Burgundy wine region of France. This bottle style is now commonly used for both white and red still wines and is available in a variety of glass colours with and without a punt, with BVS screw finish or cork mouth finish. In other international regions this bottle shape may be referred to as Bordeaux, Bordolese. 

BVS Finish

Acronym for Bague Vin Suisse. It is now a common screw neck finish for wine bottles in Australia. It is designed for use with a tamper evident, lined aluminum screw cap. It conserves the aromas, flavour and freshness of the wine. The use of screw caps offer extensive and intricate design possibilities. A BVS wine closure is easy-to-open and allows the consumer to reclose the bottle if they do not consume all the contents. Bottles with BVS closures are easy to store, ship and are suitable for away-from-home consumption as well as the more traditional wine occasions.

Claret 

A common wine bottle shape with tall, pronounced shoulders, traditionally used for Claret style wine, but now commonly used for both white and red still wines, and is available in a variety of glass colours with and without a punt, with BVS screw finish or cork mouth finish. In other international regions this bottle shape may be referred to as Bordeaux, Bordolese or Bordoleise.

Closure

A metal or plastic cap which effects a primary seal when properly applied to the container. A devise used to seal off the opening of the bottle to prevent the loss of its contents, usually a cap. 

Cork Finish

The bottle opening (finish) that is sealed with a cork. 

DGA

Acronym for Dangerous Goods Approved, for transportation and storage of hazardous materials.

Dispensing Closure

A closure designed to be used to apply or dispense the contents of the container i.e. a pump, trigger, or fine mist spray. 

Divider 

Usually cardboard to protect and separate bottles/jars within the carton. 

Embossing

A technique used to create patterns or designs raised above the surface of a part. 

Fine Mist 

Relating to sprayer for dispensing liquids as mist rather than a jet. 

Finish 

The finish is the part of the jar that holds the cap, stopper or closure, the glass surrounding the neck opening in the container, designed to accommodate a particular closure. The area that has the threads. In the manufacturing process, it is made in the neck ring or the finish ring. 

Flint

A glass colour which is colourless and transparent. Sometimes known as White Flint particularly in parts of Europe. 

HDPE- High Density Polyethylene 

It's comparatively high density gives HDPE high stiffness, high temperature resistance and very good water vapour barrier properties (moisture barrier). 

Jerrican (Jerrycan)

A robust fuel container originally made from pressed steel and now commonly available in HDPE plastic to contain many industrial liquids. Depending on the specific manufacturer, may also be referred to as a Conacan, with many DGA approved. 

LDPE- Low Denssity Polyethylene 

With it's low density, LDPE is preferred mainly for it's heat seal ability and squeezability. 

Natural Colour 

Describes the translucent appearance of a plastic material which has not been coloured. 

Neck

The portion of a container including the orifice to which a closure is attached; The portion of a glass container in which the shoulder cross sectional area decreases to join the finish. 

Orifice 

An opening of hole in a dispensing closure or fitment from which the product is dispensed. 

Overcap

A cap (usually plastic) provided with some closures. It is used to cover the open end once the container has been opened. Sometimes it is used to describe a cap which is used to cover the primary closure or other dispensing system, such as a fine mist spray or aerosol value. 

Panel (Metal Twist Closure)

The flat centre area in the top of the cap. 

PCO

PCO= Plastic Closure Only and refers to a type of tamper-evident screw neck finish traditionally used for PET beverage bottles. There are two PCO types: PCO 1881 and PCO 1810. The PCO 1881 bottle neck is a lighter-weight finish and is designed for a short-height PET preform neck finish, with a nominal thread height of 17mm as compared to the nominal thread height of 21mm for the PCO 1810 finish.

PET- Polyethylene Terephthalate 

Acronym for Polyethylene terephthalate, is a thermoplastic polyester prepared from ethylene glycol and terephthalic acid. Orientation produces a nearly transparent product with good gas and water transmission rates. This material meets FDA food contact requirements. PET is generally clear in appearance and are available in a range of colours both opaque and translucent. Although lightweight, PET is tough and a good defence to gases (pressure) and liquids hence why commonly used for carbonated soft drinks. It is also highly resistant to dilute acids, oils and alcohols. 

Pilfer Proof 

Also known as Tamper Evident. May be presented as acronym PP, PPM or PPV. Commonly used in descriptions European glass containers.

Plug

A closure that is pressed into a bottle neck opening to close off the passage. 

Polypropylene (PP)

Polypropylene has low density, is fairly rigid, is translucent, tough, lightweigh, has a relatively high softening point, has a high heat distortion temperature of 65oC to 100oC (making it suitable for hotfill packaging applications) and excellent chemical resistance and electrical properties. In addition to these properties, PP is the best material for 'folding hinges' applications in plastic, e.g. flip top closures. It is common a common material for threaded closures. 

Puff Compound  

A general purpose 'soft' compound inside a metal twist closure with a high acid resistance and suitability for hot and cold fill and may be hand or machine applied.

Punt 

The indentation found in the base of a wine bottle. 

PVC- Polyvinyl Chloride 

A thermoplastic material composed of polymers of vinyl chloride. PVC is colourless solid with outstanding resistance to water, alcohols, and concentrated acids such as liquid hand soaps, shampoos and bubble bath.

ROTE 

Acronym for Roll-On, Tamper Evident metal closure.

RSB

Acronym for Regular Twist with Step and Button metal twist closure. Button refers to the tamper evident safety 'button' in the closure panel that deals with a vacuum during filling and makes a 'pop' sound upon initial opening, to denote tamper evidency and product freshness. 

RTB 

Acronym for regular Twist with Step and Button metal twist closure. Button refers to the tamper evident safety 'button' in the closure panel that seals with a vacuum. During filling a 'pop' sound upon initial opening, to denote tamper evidency and product freshness. 

RTO

Acronym for Regular Twist Off metal twist closure. 

RTS 

Acronym for Regular Twist with Step metal twist closure. 

SKU

Acronym for stock-keeping unit.

Super Flint

Very clear, transparent glass. Often used for cosmetics and high-end spirits. (may also be known as Hyper or High Flint).

Tamper Evident

A seal that cannot be opened without partially destroying the cap or otherwise showing evidence of tampering.

TamperTel®

TamperTel is a tamper evident closure system featuring a unique patented tamper indicating break band design, enabling use on both glass and plastic containers. TamperTel is characterised by ease of use in handling across a broad range of processes, is hygienic and provides an excellent seal. It is available in a wide range of sizes and is currently used in industries as diverse as food, healthcare, pharmaceutical, beverage, petrochemical, household consumer and more. 

Wide Mouth 

Containers with large finish opening or those that have a large finish size proportion to their capacity.